HomeSight is a simple way for families to stay connected and support an older loved one living independently. It turns their existing TV into a wellbeing and communication hub, making it easy to receive video calls, messages, and gentle reminders without needing apps or passwords.
It’s designed for older adults who aren’t confident with smartphones or tablets, and for families who want reassurance that their parent is safe, well, and supported day to day.
HomeSight connects to your parent’s TV through a small plug-in hub and camera. Once set up, they can receive video calls, messages, and reminders directly on the TV — all controlled with a simple remote.
The companion HomeSight app lets family members make calls, send messages or photos, and view wellbeing information such as health readings and activity updates, all from their own phone or tablet.
Yes. HomeSight works with almost any television that has an HDMI port and access to the internet, whether through home Wi-Fi or a mobile hotspot.
There’s no need for a new TV or complicated installation — simply plug in the HomeSight Hub, connect to Wi-Fi, and your parent’s familiar TV becomes a simple way to stay connected with family.
Absolutely. HomeSight was created for people who find modern technology confusing. There are no apps, logins, or passwords to manage — just a straightforward remote and clear on-screen prompts.
Everything happens through the TV they already know how to use. Incoming calls appear automatically, and reminders or messages show clearly on the screen with sound and light alerts. Most users feel confident after the first day.
Yes, much more. While video calls and messages make it easy to stay connected, HomeSight also supports daily wellbeing. It can show reminders for medication, appointments, or meals directly on the TV so nothing important is missed.
It can also link with simple health devices such as blood pressure monitors or movement sensors, with updates viewable in the app. This means you can spot changes early and know your parent is safe and well, even between calls.
HomeSight quietly helps families keep an eye on the small things that matter. It connects with trusted Bluetooth health devices — such as blood pressure monitors, glucose meters, and movement or temperature sensors — and shares updates in the HomeSight app.
This helps you and your family spot any changes early and check in if something seems unusual, offering reassurance that your parent is doing well without feeling intrusive.
Regular phone calls are great for conversation, but HomeSight gives families more. It brings connection and care together in one place — calls, reminders, wellbeing updates, and even shared photos, all on the TV your parent already uses.
It’s the difference between checking in and truly staying connected. HomeSight gives you peace of mind that your parent is not only reachable but also safe, engaged, and supported every day.
HomeSight works with almost any TV that has an HDMI port and internet connection (Wi-Fi or mobile hotspot). You’ll also need the HomeSight Hub, Smart Camera, and remote (included in your package). We also include a wellbeing sensor that can provide temperature, movement, or health monitoring.
HomeSight connects to your parent’s TV through a small plug-in hub and camera. Once set up, they can receive video calls, messages, and reminders directly on the TV — all controlled with a simple remote.
The companion HomeSight app lets family members make calls, send messages or photos, and view wellbeing information such as health readings and activity updates, all from their own phone or tablet.
Yes. HomeSight is designed for easy self-installation — there’s no need for a technician. Everything you need is in the box, including cables and simple setup steps shown on the TV. If you prefer, our support team can guide you through it over the phone or video call.
You will receive a link to book a support call if you need it once you have purchased a HomeSight subscription.
The Smart Camera sits neatly on top of or below your TV and connects with the supplied HDMI and power cables. It features an automatic privacy shutter that opens only during a video call. You can also mount it securely using the built-in bracket if you prefer a fixed setup.
Every HomeSight system includes environmental sensors that help monitor temperature, movement, and light around the home. These sensors connect wirelessly to the HomeSight Hub and provide helpful insights into daily routines and comfort levels.
They’re small, discreet, and battery-powered — and can be placed in key rooms such as the living area, bedroom, or hallway to give families a fuller picture of wellbeing at home.
To add a sensor, open the Quick Actions menu on the HomeSight TV screen, choose Household Sensors, and follow the on-screen pairing prompts. A blue light on the sensor will blink while pairing and turn off once successfully connected.
HomeSight is available as a monthly subscription for £65 per month (currently your first 3 months at half price at £32.50 per month), which includes the HomeSight Hub, Smart Camera, remote, wellbeing sensors, app access for family members, and ongoing support.
There are no large upfront costs or hidden fees, just one simple, predictable monthly payment.
Your HomeSight subscription includes everything you need:
The HomeSight Hub, Smart Camera, remote, and environmental sensor
Full access to the HomeSight app for unlimited family members
Ongoing software updates and feature improvements
Warranty cover and UK-based technical support
Yes. You can try HomeSight at home for 30 days with no risk or obligation. If you decide it’s not right for your family, simply return it for a full refund.
You can try HomeSight in your parent’s home for 30 days with no risk at all. If you decide it’s not the right fit for your family, simply cancel within the 30-day period. We’ll provide a prepaid return label so you can send back the HomeSight Hub, camera, and remote. Once we receive the equipment, you’ll receive a full refund.
If you cancel within your 30-day trial, simply return the equipment using the prepaid shipping label provided. Once we’ve received everything in good condition, your full refund will be processed within 5–10 working days.
You can cancel your HomeSight subscription in whichever way is easiest for you:
By phone: Call our support team using the number on our website.
By email: Contact us at support@atsolutions.uk.
Online: Visit the Cancellations page on our website and complete the short form.
Once we receive your request, we’ll send you a link to download a prepaid Royal Mail return label. Simply pack your HomeSight Hub, camera, remote, and all cables or accessories, and return them to us. Your cancellation will be confirmed once the equipment has been received.
Orders are usually dispatched within 1–2 working days from our UK fulfilment centre using DPD tracked delivery. You’ll receive an email confirmation as soon as your HomeSight system is on its way.
Delivery typically takes 1–3 working days once your order has been dispatched. DPD will send tracking updates so you can follow your parcel’s progress and choose delivery preferences if needed.
Yes. Once your order has shipped, you’ll receive an email with your DPD tracking link so you can see when it’s due to arrive.
At the moment, HomeSight is available for delivery within the United Kingdom only.
If you need to update your delivery address, please contact our support team as soon as possible. We’ll do our best to amend it before your order is processed and shipped.
If your parcel is delayed or arrives damaged, please contact our support team right away. We’ll work with DPD to resolve the issue quickly and ensure you receive your replacement or a prompt update.
The HomeSight web portal is your online dashboard where you can manage everything in one place. From the portal, you can add family contacts, set reminders, view readings from connected health devices, and download the HomeSight app.
Once you’ve signed up for a HomeSight subscription, you’ll receive an email from our trusted partner Vantiva, who host the portal. This email includes a secure link to access your portal and set your password.
To download your HomeSight app simply visit the app store on your iOS or Android device and search for HomeSight to download (we will provide links in your welcome emails too).
To login to the app you'll firstly be asked to enter your provider code, to access this you will need to go to the help section on your web portal where the code will be listed, after this simply sign in to the app using the same account credentials used to access your web portal.
The HomeSight app lets family members stay connected and involved wherever they are. You can make video calls, send messages or photos, set reminders, and view wellbeing updates — all in one easy-to-use place.
It’s designed to give families reassurance without being intrusive, helping you feel close even when you’re apart.
Yes. You can invite as many family members or carers as you like to join through the app (simply add them on your HomeSight web dashboard). Each person can make calls, send messages, and view wellbeing information based on the permissions you choose.
Yes. The HomeSight app is available for both iOS and Android devices, and can also be accessed through any web browser.
Only approved family members or caregivers that you invite can view information. Each user has their own secure login, and permissions can be managed easily by the account holder.
Yes. HomeSight uses encrypted connections and secure cloud storage to protect your parent’s data. We follow strict privacy and data protection standards so that your family’s information always remains confidential and safe.
You can contact our friendly support team in the way that suits you best:
By phone: Call the number on our website to speak directly with the HomeSight support team.
By email: Send us a message at support@atsolutions.uk and we’ll get back to you as soon as possible.
Book a support call: Once you’ve signed up, you’ll receive a link to book a video support call at a time that suits you.
We’re here to make sure you always get the help you need, quickly and simply.
If you experience any issues with your HomeSight system, our support team is here to help. Most problems can be solved quickly over the phone or online, and if a replacement is needed, we’ll arrange it for you.
If you’re returning your HomeSight system — for example, during the 30-day trial or after cancelling your subscription — we’ll send you a link to download an print a prepaid Royal Mail return label. Simply pack the items securely, drop them off at any Post Office, and we’ll confirm once your return has been received.
