How to cancel
You have 2 options to cancel your HomeSight membership
Online: Click the link above (cancel your subscription) and fill out the cancellation form
Support: Contact support@atsolutions.uk and our team will process your cancellation
Once You Have Filled out the Cancellation form we will email you to complete the returns process, this involves printing a free returns label via royal mail and returning your product to us
Cancellation Terms
Our cancellation terms depend on the plan you choose at checkout
Monthly Plan:
After 3 months, cancel anytime, service continues until the end of current billing period
No refunds for partial month usage
Return hardware upon cancellation
Monthly Plan:
Cancel anytime, service continues until the end of your annual term
No refunds for unused potion of annual plan
Return hardware upon cancellation
Hardware Return Required
When you cancel your membership, you must return all HomeSight hardware within 30 days, including Console, Remote Control, cables, wellness sensor and any other devices
We provide prepaid returns via royal mail
Hardware must be returned in fully working condition
If hardware is not returned within 30 days you will be charged £250
30 Day Refund Guarantee
Full Refund Period
If you're not satisfied with HomeSight for any reason, you can cancel within 30 days (of your product arriving) for a complete refund. No questions asked
Whats Included:
Full refund of membership fee paid
Free returns via royal mail
How to Cancel & Return Under your guarantee
Cancel within 30 days through the link above or by contacting customer support
We will cancel your membership and provide return instructions
Return all hardware within 30 days using our prepaid shipping label
Full refund processed within 5-10 business days of hardware receipt
Hardware Return Requirements
All returns must include
All Cables & Accessories (including wellness sensor/s)
Originial packaging is not requried
Hardware condition
Must be in working condition
Damaged or non-functional hardware may result in partial refund or additional charges
Questions
Contact our customer support for assistance with cancellations, returns, or policy questions.
Email: support@atsolutions.uk
Tel: 0330 024 5867
Complete terms available in our terms of use.
